--- title: "Master services agreement" description: "Last updated: October 7, 2026" canonical_url: "https://devife.com/en/legal/master-services-agreement" --- > Index of every page on this site: [llms.txt](https://devife.com/llms.txt) # Master services agreement Last updated: October 7, 2026 These proposed terms cover business clients engaging Devife, Hermesweg 4A, 3741 GP Baarn, the Netherlands, for strategy, design, development, integrations, hosting or maintenance. They apply only when the client and Devife expressly accept this version in writing. Reading this page is not acceptance. ## Project orders and precedence Each written project order identifies the client's legal name, address and authorised contact; the effective date; deliverables and exclusions; milestones and acceptance criteria; fees, taxes and payment schedule; duration and termination arrangements; ownership or licences; and any support or service levels. Work starts after written acceptance and any agreed initial payment. The accepted order prevails over these terms where it expressly varies them. A data processing agreement prevails for personal data obligations. ## Delivery, cooperation and changes Devife performs the agreed work with reasonable professional care. The client provides timely materials, feedback, lawful access and approvals, and ensures it has rights to supplied content. Delays in those dependencies may change the schedule; Devife informs the client of the impact. Scope changes require written agreement on work, price and timing before the additional work starts. Search rankings, traffic, revenue and conversion improvements are not guaranteed results. ## Review and acceptance Devife submits deliverables for review against the order's acceptance criteria. The client provides specific feedback within the agreed review period. Devife corrects material deviations from the agreed specification within a reasonable time. Acceptance is recorded in writing; silence alone does not create acceptance under these terms. Additional preferences outside the specification are handled as changes. Maintenance after acceptance is included only to the extent agreed. ## Fees and third-party costs The project order specifies currency, VAT treatment, payment dates and approved third-party expenses. There is no default subscription or renewal created by this page. Disputed invoices should be raised promptly with reasons; undisputed amounts remain payable. If payment remains overdue after written notice and a reasonable cure period, Devife may suspend affected work proportionately, subject to applicable law and any data protection obligations. Third-party licences and hosting costs must be allocated in the order. ## Ownership and licences The client retains its supplied content and data. Devife retains its pre-existing tools, reusable components and know-how. The order must specify whether custom deliverables are assigned or licensed and whether that takes effect after full payment. Any copyright assignment requires the legally required written instrument. Where deliverables contain Devife's retained components, the order must include a licence sufficient for the agreed use. Open-source and third-party components retain their own licences. Portfolio use of client materials requires permission where necessary and may not reveal confidential information. ## Confidentiality and personal data Each party protects the other's non-public information with reasonable care and uses it only for the engagement. It may disclose it to people who need access and are bound by confidentiality, or where legally required, with prior notice where permitted. Publicly available, independently developed or lawfully obtained information is excluded. On request or termination, information is returned or deleted subject to legal retention and protected backups. Confidentiality continues for five years after the engagement; trade secrets remain protected while they qualify as such. A separately signed NDA may provide more specific rules. Where Devife acts as a processor, the parties accept a [data processing agreement](https://devife.com/en/legal/data-processing-agreement) and complete its processing schedule before personal data processing begins. ## Support, responsibility and liability Hosting, backups, security maintenance, response times and handover are specified in the order; no service level is implied by this page. Each party remains responsible for its own obligations. Devife is responsible for direct loss caused by an attributable breach, subject to applicable law and any expressly agreed, reasonable liability limit in the order. These terms do not impose an automatic monetary cap. Liability that cannot lawfully be limited, including liability for intent or deliberate recklessness by management, remains unaffected. The client must promptly report problems and take reasonable steps to limit loss. ## Duration, termination and handover The order sets the duration and any cancellation rights. Either party may terminate for a material breach not remedied within a reasonable period after written notice, subject to applicable law. Termination does not remove accrued rights or payment obligations for properly performed work. The parties agree a proportionate handover, including client assets and access, and any paid transition work. Personal data return or deletion follows the DPA. No automatic renewal applies unless expressly agreed. ## General provisions and acceptance Dutch law applies. Parties first seek an amicable resolution; unresolved disputes go to the competent Dutch court unless otherwise validly agreed. Changes require written acceptance. An invalid provision does not invalidate the remainder where legally possible. Notices use the contacts in the order. To adopt these terms, the project order records this document's version date, the parties' names, authorised signatories, signatures and dates. Contact [info@devife.com](mailto:info@devife.com) for a project-specific agreement. ## Sitemap See the full [sitemap](https://devife.com/sitemap.md) for all pages.